Refund Policy

Tryviago offers AI-generated travel plans using a credit system. This policy explains when refunds are available for purchased credits.

Every registered user receives 1 free plan per day at no cost. No payment is required to use the free tier.

Additional credits can be purchased to generate more plans. Credits are:

• Non-expiring — unused credits remain in your account indefinitely
• Non-transferable — credits cannot be transferred to another account
• Consumed on use — a credit is deducted when a plan is successfully generated

Unused credits may be eligible for a refund within 7 days of purchase if:

• No credits from that purchase have been used
• The request is made within 7 days of the original transaction
• The purchase was made in error or due to a technical issue on our platform

Used credits are non-refundable. Once a plan has been generated using a credit, that credit cannot be refunded, regardless of satisfaction with the AI-generated output.

Tryviago generates travel plans using AI. We do not offer refunds based on:

• Dissatisfaction with the AI-generated itinerary
• Inaccurate prices or availability in the generated plan
• Changes in travel conditions after plan generation
• Plans that did not meet personal expectations

If a credit was deducted but no plan was generated due to a technical error on our platform, we will restore the credit to your account. Please contact us via the feedback form with details of the issue.

To request a refund for unused credits within the eligible window:

• Use the Give Feedback option in your account menu
• Include your registered email address and purchase date
• We will review and respond within 3–5 business days

Approved refunds are processed via the original payment method through Stripe and may take 5–10 business days to appear.

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending investigation.